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FAQ’s

You can register products for an Exchange, Store Credit, or a Refund within one week (7 days) after receiving your parcel. Please make sure all returned products are unworn, unwashed, and neatly folded in the original packaging including all tags.

In case the product received is in a damaged state, please state the nature of the damage along with a picture of the damaged piece on our official E-mail ID along with its tags and barcodes.

In the case of exchanges, the cost of shipping shall be borne by the vendor. Please note that in the event of damage to the product (fabric damage, colour damage, packaging damage, stitching damage) we shall arrange for pick-up. In all other cases, please note that the exchange/return payment will only be processed once the product has been shipped to us.

Reason for the exchange to be mentioned as per below : 

  •  Size Issue
  •  Colour not matching
  •  Received a wrong Merch 
  •  Others (please state reasons)

Mandatory –

Barcodes and price tags to remain intact. In case either the price tags or barcodes are damaged, the product would not be considered for an exchange, refund, or return.

For any of the items exchanged or returned, the replacement will be issued on the basis of the availability of the stock. In the event that the desired size or stock is not available, the prior value of the transaction (equal to the previous invoiced amount) shall be refunded into the wallet account of the customer and maintained until the next order is made.

For any delays in shipment, please immediately flag the issue with us on our

info@upcycleluxe.com

Please note we will not accept returns or refunds on products that have been used, damaged, or bought in sale.

Please allow up to 5 working days for exchanges/refunds to be processed once we receive them.

For order returns, we will credit your original payment method within a week of receiving the products back from you.

Due to the circumstances surrounding COVID-19, some shipping companies around the world are in a bit of a pickle and are experiencing delays. We kindly ask you to be patient, your order will reach you soon!

If you’d like to cancel your order, please send us an email (Fill in relevant email ID) within 24 hours, and we’ll help you sort it out.

We process all orders within 2 working days after the order has been placed. You will receive a shipping confirmation as soon as your order has been dispatched. If you haven’t received a shipping confirmation after 2 working days, you can always reach us @ (Use relevant Email ID)

We know online shopping can be a bit complicated at times. We’ve made sure to create a sizing guide that can help you find the right size to fit in like a glove.
If you’re in between sizes, don’t hesitate to contact us at (use the relevant e-mail Id) and we’ll be glad to help you out!

Since we process and ship our orders as soon as possible, in most cases it won’t be possible. However, you can reach us via (Add relevant e-mail ID) and we will try to accommodate any changes before the order is packed for shipment.

We are always on the lookout for potential talent. Please apply for collaborations here. (here- backlink become an ambassador page)