CARBON NEUTRAL FESTIVITIES, TO AVAIL DISCOUNT USE COUPON CODE PLANT350 AND PLANT850 (T&C APPLY)

Return and Exchange Policy

What’s your return policy?
You can register products for an Exchange, Store Credit, or a Refund within one week (7 days) after receiving your parcel. Please make sure all returned products are unworn, unwashed, and neatly folded in the original packaging including all tags.
In the case of exchanges, the cost of shipping shall be borne by the vendor. Please note that in the event of damage to the product (fabric damage, colour damage, packaging damage, stitching damage) we shall arrange for pick-up. In all other cases, please note that the exchange/return payment will only be processed once the product has been shipped to us.

Reason for the exchange to be mentioned as per below :

  • Size Issue
  • Colour not matching
  • Received a wrong Merch
  • Others ( please state reasons)

Do I have to pay for returns?
In the case of exchanges, the cost of shipping shall be borne by the vendor. Please note that in the event of damage to the product- fabric damage, colour damage, packaging damage, stitching damage, we will arrange for pick-up. In all other cases, please note that the exchange/return payment will only be processed once the product has been shipped to us.

What if I want to exchange something for a different product?
Hey Hey! Hey! If you change your mind about one of our products and want to exchange it for another product, it’s all right and you can register your product for an exchange by writing to us at info@upcycleluxe.com Once we’ve received and processed your return, we’ll give you a store credit and you can place an order for what you would like to have instead.

How soon will my return be processed?
You have 7 days to request a return from the date of purchase. Depending on where you live, your return parcel may take up to 14 days (2 weeks) to reach us.