FAQs
1. What’s your return policy ?
You can register products for an Exchange, Store Credit, or a Refund within one week (7 days) after receiving your parcel. Please make sure all returned products are unworn, unwashed, and neatly folded in the original packaging including all tags.
In case the product received is in a damaged state, please state the nature of the damage along with a picture of the damaged piece on our official E-mail ID i.e info@upcycleluxe.com along with its tags and barcodes.
Please note that in the event of damage to the product (fabric damage, colour damage, packaging damage, stitching damage) we shall arrange for pick-up. In all other cases, please note that the exchange/return payment will only be processed once the product has been shipped to us.
Reason for the exchange to be mentioned as per below :
- Size Issue
- Colour not matching
- Received a wrong Merch
- Others (please state reasons)
Barcodes and price tags to remain intact. In case either the price tags or barcodes are damaged, the product would not be considered for an exchange, refund, or return.
For any of the items exchanged or returned, the replacement will be issued on the basis of the availability of the stock. In the event that the desired size or stock is not available, the prior value of the transaction (equal to the previous invoiced amount) shall be refunded into the wallet account of the customer and maintained until the next order is made.
For any delays in shipment, please immediately flag the issue with us on our info@upcycleluxe.com
Please note we will not accept returns or refunds on products that have been used, damaged, or bought in sale.
Please allow up to 5 working days for exchanges/refunds to be processed once we receive them.
For order returns, we will credit your original payment method within a week of receiving the products back from you.
2. What do I do in case my order is delayed?
Due to the circumstances surrounding COVID-19, some shipping companies around the world are in a bit of a pickle and are experiencing delays. We kindly ask you to be patient, your order will reach you soon!
3. How do I cancel my order?
4. What’s the status of my order?
We process all orders within 2 working days after the order has been placed. You will receive a shipping confirmation as soon as your order has been dispatched. If you haven’t received a shipping confirmation after 2 working days, you can always reach us @ (info@upcycleluxe.com)
5. What size am I?
We know online shopping can be a bit complicated at times. We’ve made sure to create a sizing guide that can help you find the right size to fit in like a glove.If you’re in between sizes, don’t hesitate to contact us at (info@upcycleluxe.com) and we’ll be glad to help you out!
6. Can I change or update my order?
Since we process and ship our orders as soon as possible, in most cases it won’t be possible. However, you can reach us via (info@upcycleluxe.com) and we will try to accommodate any changes before the order is packed for shipment.
7. Are you looking for collaborations?
We are always on the lookout for potential talent. Please apply for collaborations on "Sell with us" or send us a mail at info@upcycleluxe.com
8. Do you ship overseas?
Yes, we ship overseas. Shipping costs will apply, Drop us a mail at info@upcycleluxe.com
9. How do you deliver plastic free & carbon neutral ?
At Upcycleluxe, we have a strict Plastic-Free Packaging and Shipping Policy.
We ship everything 100% Plastic-Free in a re-cycled or 100% post-consumer box with paper wrapping and a 100% natural water-activated paper tape that is made with paper & a plant-based starch glue. All of our shipping materials are 100% recyclable and compostable. We neutralise the carbon footprint by planting trees in association with Grow-trees.com
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
